Call Center Solutions
Call Center Solutions
Call Center Solution
Call Centre Solutions
Tele Networks International provides end to end Call center solutions, Contact center, IVR, etc…. These state-of-the art systems offer users greater flexibility, enhanced communications and cost savings.
CRM Integrations
Integration of contact center software with CRM is a key strategy to drive sales and improve greater realization of revenue by delivering better customer experiences. Voxtron’s CRM Connect provides a single, fully-functional platform with omnichannel capabilities for inbound and outbound communication services.
Through seamless cross-channel support, this system allows easy and comprehensive access to all the information that agents need to support customers. It supplies all customer details on a unified screen and provides team members with valuable insights into the customer’s journey.
With this comprehensive system, agents can access and analyze customer data holistically. It enables customer service agents to tweak their interactions and deliver more personalized and meaningful service based on the details available in the system.
CTI Integrations
An efficient computer telephone integration solution can be a game-changer for a business because it can drastically improve customer satisfaction levels and employee efficiency.
CTI software solutions enable teams to perform all phone functions from their desktop, thereby simplifying and streamlining the entire process flow.
Intelligent routing directs customers to the right support channel quickly, thus minimizing call handling times while also improving the customer experience. Furthermore, a good CTI solution enables higher employee productivity by giving agents the context they need to work faster.
Voxton’s Computer Telephony Integration solutions come with advanced features to easily connect call center services to other business systems.
It is built for seamless channel surfing, so agents can switch to the customer’s preferred communication channel and offer faster resolutions. It also provides a user-friendly and intuitive interface that enables agents to trace the customer journey and offer better-quality support.